Amazingly, after the fiasco with the pediatric dentist, I found myself in a similar one.
Maybe I’m wrong, and this isn’t crazy (so, let me know if you work in a dentist office), but this was craziness to me and anybody I’ve told.
During my fall break (with the girls in school), I headed off to a new dentist. Of course, not by choice. Our insurance changed and our previous dentist was no longer in network.
The new dentist (and hygienist)?
Totally made the worst of impressions…and they didn’t even do anything.
I filled out my new patient paperwork and waited. And waited and waited.
After waiting for 30 minutes, a woman came out, and said "’Miss Krystyn’ I’ll be with you in five minutes, is that okay?"
Um, well, I’ve already waited 30 and everybody else in the waiting room has been seen, but sure, I need my teeth cleaned.
Five minutes later…"You can come on back now, ‘Miss Krystyn.’" (Yes, she called me "Miss Krystyn" again!
She has me sit and looks over my paperwork. She asked about my allergies that I listed, then said "Oh, good, you haven’t used your insurance this year, so we can do the full workup."
I swear, you could see the dollar signs in her eyes.
"I’ll be right back with your films for your X-RAYS."
"Excuse me, ma’am (she didn’t ever tell me her name) I can’t have any X-RAYS, I’m pregnant."
(Yes, I marked the checkmark on the form stating I was pregnant. The spot right underneath where I listed my allergies."
"Well, ‘Miss Krystyn’ we can’t do an evaluation without X-RAYS."
(Not snarky at all, I really promise.) "That’s okay, I really just wanted to get my teeth cleaned, can you do the X-RAYS next time?"
"Nope. We can’t do anything without your X-RAYS."
"Really? I know my very first visit at my previous dentist I was pregnant, and they just said they could do them next time."
"Well, I’ll check with the dentist."
Two seconds later (okay, maybe more), "No, we can’t do anything."
A dentist didn’t come out to apologize, talk to me or anything.
They completely denied me any service. They didn’t offer any suggestions or solutions.
At that point, yes, my snark came out. I got up out of the chair said "You’ve made your point perfectly clear. Don’t even consider billing any of this (not that they did anything) to my insurance" and walked out.
And now, not only have they lost me as a patient, but Mr. Serious was going there, too, and now he won’t go back.
Am I crazy? Not only did they totally not pay attention to the form they wanted me to fill out, and try to give me X-RAYS, but then they wouldn’t even clean my teeth without the full "workup." It sure seemed like they were only after the money from the full "workup" instead of the keeping a new patient.
Thoughts? Oh, and did you notice that is drove me absolutely crazy that she called me "Miss Krystyn." Because it totally did!
PS Thank you all for the congratulations on our Big Announcement post. I really appreciate all of your well wishes!
PPS More birthday party pictures to come.